No Forms, Fuss-Free Claims

Read the top 3 love stories from our customer’s successful claim cases

RM1,627.02

Claimed

The Most Unexpected Vet Bill - Accidents](/content/claims-studies/dog-accident-abscess/index.html)

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RM427.50

Claimed

Cat Viral Infection Costing Almost RM500!](/content/claims-studies/cat-viral-infection-cost/index.html)

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RM684.00

Claimed

The Most Common Illness - Flu & Fever (yes it's claimable!)](/content/claims-studies/flu-fever-claims/index.html)

Pet protection coverage so far 💵

This is the amount of pet protection coverage we've accumulated for our customers so far. We strive for your pets to get the greatest of care by making sure you save on your medical bills.

RM 150,000,000

How to claim?

The more complete your documents are, the quicker we can process your claims. It is important that the right information is on the vet receipts.

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Visit any vet in Malaysia for treatment

Bring your furkid to any registered vet in Malaysia for treatment. Get details about the diagnosis and cause as you will need it for later. Here’s a list of things you need to submit a claim:

• Details about the illness
• Itemised billing

See example

• Diagnosis report (If a diagnostic test is done like blood tests, histopathology, x-rays, ultrasound, urinalysis, cytology and etc)

See example

• Medical report may be needed from the attending vet from a case by case basis.

See example

Important: These documents from the clinic will help strengthen your claim’s case. Claims without the documents provided usually results in 1-2 weeks delay in claims processing.

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Login to your dashboard and submit the claim

After logging into your dashboard. Click on “Submit a claim” and select the pet who was sick. Fill in the claims submission form with details from the vet visit.

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Upload the required documents

Please make sure to upload the itemised billing and diagnostic tests results if any diagnostic procedures were done like blood tests, histopathology, x-rays, ultrasound, urinalysis, cytology and etc. These documents will be required for us to process the claim.

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Keep track of your claims

Once you’ve finished submitting, you will be able to keep track of all your claims as it goes through processing on our dashboard. The processing time can take about 3-4 weeks. We got your so back so sit tight and we hope your furkid gets well soon.

• You can check your claim's status via our claim history page in the dashboard
• Your approved reimbursement will be sent into the bank account you entered in your Oyen account

Thank you! Your submission has been received!

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