Claims Cheat Sheet

No Forms, Fuss-Free Claims

Filing an insurance claim can be a headache but Oyen strives to make the process so simple. We reimburse your claims for visits at any registered veterinary clinics in Malaysia.

We care about every single pet claim

All claims will be submitted and handled digitally by our team. No paperwork needed.

Once your claim is approved, we will reimburse within 1-2 weeks

Visit any Registered Vet Clinic in Malaysia, get the vet receipt and file your claim with us.

How to claim?

The more complete your documents are, the quicker we can process your claims. It is important that the right information is on the vet receipts.

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Visit any vet in Malaysia for treatment

Bring your furkid to any registered vet in Malaysia for treatment. Get details about the diagnosis and cause as you will need it for later. Here’s a list of things you need to submit a claim:

See example

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Important: These documents from the clinic will help strengthen your claim’s case. Claims without the documents provided usually results in 1-2 weeks delay in claims processing.

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Login to your dashboard and submit the claim

After logging into your dashboard. Click on “Submit a claim” and select the pet who was sick. Fill in the claims submission form with details from the vet visit.

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Upload the required documents

Please make sure to upload the itemised billing and diagnostic tests results if any diagnostic procedures were done like blood tests, histopathology, x-rays, ultrasound, urinalysis, cytology and etc. These documents will be required for us to process the claim.

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Keep track of your claims

Once you’ve finished submitting, you will be able to keep track of all your claims as it goes through processing on our dashboard. The processing time can take about 3-4 weeks. We got your so back so sit tight and we hope your furkid gets well soon.